FAQs
🐾 Pawsitive Lab – Frequently Asked Questions (FAQ)
Welcome to Pawsitive Lab! 🐶🐱 Whether you're shopping for treats, toys, or essentials, we’re here to make your experience smooth and enjoyable. Below are answers to our most common customer questions.
📦 Shipping & Delivery
Q: How long does shipping take?
A: Shipping times vary by location:
- United States: 7–14 business days
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International: 14–31 business days
Please note: Shipping time does not include order processing, which usually takes 1–3 business days.
Q: How can I track my order?
A: Tracking information is uploaded as soon as it's available. You can check it anytime on our Track Your Order page using your order number and email.
Q: Do you ship worldwide?
A: Yes! Pegasus Pets proudly ships internationally to most countries. Some remote areas may have longer delivery times.
🔁 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition.
Q: How do I start a return?
A: Simply email us at pawsitivelab.store@gmail.com with your order number and reason for return. We'll guide you through the process.
Q: When will I receive my refund?
A: Once we receive and inspect your return, your refund will be processed to your original payment method within 5–10 business days.
💳 Orders
Q: Can I cancel or change my order after placing it?
A: We process orders quickly, so if you need to make changes or cancel, please contact us within 12 hours of placing your order. After that, we may not be able to make changes.
Q: I didn’t receive a confirmation email — what should I do?
A: Please check your spam/junk folder. If you still don't see it, contact us at pawsitivelab.store@gmail.com and we'll resend it.
🐕 Product Information
Q: How do I choose the right size for my pet?
A: Most of our product pages include sizing charts. If you're unsure, feel free to contact us with your pet's breed, weight, and age — we’re happy to help!
Q: Are your products safe for pets?
A: Yes! All our products are carefully selected for safety and quality. We partner only with reputable brands and manufacturers.
Q: Do you offer products for all types of pets?
A: Currently, we focus on dogs and cats, but we’re always expanding our catalog. Let us know what you're looking for — we may be adding it soon!
🛒 Customer Support
Q: How can I contact you?
A: Reach us anytime at pawsitivelab.store@gmail.com. We typically respond within 24–48 business hours.
❓Still Have Questions?
We're here for you and your furry family members! 🐾
Reach out to us at pawsitivelab.store@gmail.com — we’re paws-itively happy to help.